This service is an integrated commissioning health and adult social care feedback and complaints service. Commissioning involves deciding what services are needed for diverse local populations, and ensuring that they are provided. Feedback and complaints; Freedom of Information requests; Subject access requests; Media enquiries; Read the latest advice. If you would like … For example, if you live in Bolton it would be Bolton Advocacy or if you live in Stockport it would be Stockport Advocacy. Information should be available and provided to you on how to share feedback, give a compliment or make a complaint. The CCG does not commission primary care. This website uses cookies to improve your experience. How we … It is also available in an easy read format which you can download in the button below. Salford CCG. If you are not redirected in 5 seconds, please click here. If you remain unhappy with the GP practice, dental practice, pharmacy or opticians, you can make a complaint to NHS England. Manchester history is made as Barry Williams is the first person to receive the COVID-19 vaccine Pharmacies open across Manchester this Christmas and New Year North and east Manchester – First 1000 Days of a Child’s Life Fund Parkway 3 Parkway Business Centre Princess Road, Manchester M14 7LU. Depending on the nature and extent of your appeal, this may either be resolved by meeting with the CCG. Contact us; Enquiries and complaints; Freedom of information. The CCG offices and switchboard are open from 08:30 until 17:00 Monday to Friday. Manchester history is made as Barry Williams is the first person to receive the COVID-19 vaccine, Pharmacies open across Manchester this Christmas and New Year, North and east Manchester – First 1000 Days of a Child’s Life Fund. This guide was co-produced by our Patient and Public Advisory Group, Practice Managers and members of local Patient Participation Groups. The CCG is run by a Governing Body that meets in public, so everyone who lives in Stockport has the chance to attend and hear discussions and decisions about their health services. 3rd Floor Lever Chambers 27 Ashburner Street Bolton BL1 1SQ 01204 462 022 Your health & care services. Co-production and user involvement; COVID-19 assurance process; Our engagement team; Campaigns. A complaint is an expression of dissatisfaction or concern about a CCG staff member, about a service which is commissioned by NHS Derby and Derbyshire CCG or about an action, omission or decision of the CCG that requires a response. Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … In 2017, we came together as one, to ensure a more joined … If you would like to make a complaint, send positive feedback, or speak to someone for further advice please contact the CCG's PALS and Complaints Team. Provide as much information as possible to allow NHS England to investigate your complaint. Manchester Clinical Commissioning Group. You can complain to a member of staff at the NHS service you went to, such as a GP surgery or hospital. Fylde and Wyre residents: Customer Care Team Jubilee House Lancashire Business Park Leyland PR26 6TR. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details Contact Us. This is where the Manchester Feedback and Complaints Service can help. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details This time limit can sometimes be extended as long … Find contact details for CCGs. You also have the option to opt-out of these cookies. We also use third-party cookies that help us analyze and understand how you use this website. If you need to contact the CCG about a new or existing complaint, concern or compliment please email where possible: nhccg.complaints@nhs.net. NHS South Manchester CCG. If you wish to make a formal complaint this can be directed to the provider or to NHS England who commission these services: If you have a complaint or feedback about the way an NHS service has been commissioned by the CCG, or you have been directly affected by a commissioning decision made by us, please contact North Central London CCG borough office. A service NCL CCG commissions. The CCG has adopted a person centred approach to … Independent Complaints Advocacy (ICA) for Manchester residents only. Customer … Led by local GPs, these Clinical Commissioning Groups (CCG) plan, arrange, fund and monitor the majority of health services in Manchester. To contact the Manchester Feedback and Complaints Service you can complete our online form or alternatively call 0161 953 8388 or email nhscomplaints@manchester.gov.uk You can also write to the service at: Manchester Feedback and Complaints Service, Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA Complaints about GP’s, dentists, pharmacists or opticians. Telephone 0161 779 8800. Complaints about NHS organisations in England: Quarter 1 2019-20 4 Ambulance Trust 4 Care Trust 4 Clinical Commissioning Group 5 Commissioning region 9 Independent provider 9 Local area team 14 Mental Health, Social Care and Learning Disability Trusts 14 NHS Hospital, Specialist and Teaching Trusts (Acute) 16 Optician 21 Pharmacy 21 Special Health Authority 21 Our data 22 . CCG blog; We’re here to help. If you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally with the practice manager or pharmacist, you should contact NHS England. Having an integrated health and adult social care service will provide a one stop shop for advice, feedback and support for the residents of Manchester. If you are not completely satisfied with the way your complaint has been answered, or they cannot resolve the problem, you may wish to make a formal complaint to the CCG as the commissioner of these services. How do they deal with complaints? If after following the NHS complaints process, you remain unhappy, you can contact the Parliamentary and Health Service Ombudsman. A member of the Complaints Team will be able to offer advice and support. Manchester Health and Care Commissioning is a single commissioner for health and social care, comprising a partnership between Manchester Clinical Commissioning Group and Manchester City Council. If you need to contact the CCG about an existing complaint, please email where possible: FGCCG.SEHCCGcomplaints@nhs.net. It is provided by Manchester City Council working in partnership with NHS Manchester Clinical Commissioning Group. NHS Liverpool Clinical Commissioning Group The Department 2 Renshaw Street Liverpool L1 2SA Tel: 0151 296 7000 The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007. This is where the Manchester Feedback and Complaints Service can help. Complaints If you have any concerns about your course or a service, we'd always recommend that you try to resolve the issue informally in the first instance. We use cookies on your computer or mobile device to help make this website better. If you still need to write to us, please use the address on your acknowledgment letter or alternatively call us on 02392 282081 as our telephone call has been divert to the complaints team. Alternatively, you can contact the CCG as it’s our job to commission (or buy) these services for the people of Bolton. Manchester feedback and complaints service As a patient, relative, carer or a member of the public, you may have questions about the services we provide and purchase and may need someone to turn to for on-the-spot help and advice. Job Title: Complaints Support Coordinator. 0161 342 5500. Include the following: 1. your name and a valid email or home address for reply 2. a phone number in case we need to contact you for additional information 3. the name, location, and postal address (if you know it) of the service you want to complain about 4. a clear description of what you want to complain about and when this happened 5. any relevant correspondence Parliamentary and Health Service Ombudsman. It is mandatory to procure user consent prior to running these cookies on your website. Landing page to direct residents with complaints, comments and questions. Where a complaint cannot be promptly resolved, we will agree an investigation and timescale with you and keep you informed of progress. Home Contact us Feedback and complaints. Read the latest advice. Materials are in 11 translated languages - scan the QR code on the image or go to http://bit.ly/3bJh6P1 Patient Cabinet and PPGs; Listening to your feedback; Publications scheme; Protecting your information. Commissioning involves deciding what services are needed for diverse local populations, and ensuring that they are provided. Please wait to be contacted: Your GP practice will let you know when it is your turn to have the vaccine. If you have a comment, complaint or compliment about a doctor (GP), dentist, pharmacy or optician, please contact the practice directly in the first instance. Complaining about adult social care services . Official information from NHS about NHS Central Manchester CCG including contact details, directions, opening hours and service/treatment details The new CCG will become the new data controller. Job Description: This will include dealing with enquiries from a range of customers, both internal and external. If you still need to write to us, please use the address on your acknowledgment letter or alternatively call us on 01256 706004 and your call will be directed to a member of the complaints team. Clinical Commissioning Groups (CCGs) commission most of the hospital and community NHS services in the local areas for which they are responsible. Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007. To contact the Manchester Feedback and Complaints Service you can complete our online form or alternatively call 0161 953 8388 or email nhscomplaints@manchester.gov.uk, Manchester Feedback and Complaints Service, Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA. Stockport CCG 07393798116 STOCCG.contactus@nhs.net The Complaints Manager Stockport CCG 4th Floor, Stopford House Stockport, SK1 3XE Manchester CCG 0161 953 8388 nhscomplaints@manchester.gov.uk Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA Val Bayliss-Brideaux Head of Engagement Trafford CCG 0161 873 9500 Integrated Governance, Risk Management Project management and Complaints management. Email: communicationsmanchester@nhs.net, © Copyright Manchester Clinical Commissioning Group 2021, Manchester Feedback and Complaints Service. Accessing other information; How we use your information; Search for: Coronavirus alert. If you have a problem with NHS services, and the CCG have commissioned these services, you can raise problems with them instead of … Community vaccination centres have been set up across the Borough of Bury and vaccines are being given to priority groups. Do you wish to submit a request for information under the Freedom of Information Act? Parkway 3 Parkway Business Centre Princess Road, Manchester M14 7LU. Salford Civic Centre, Chorley Road, Swinton, Salford M27 5AW. The Ombudsman will generally only consider your complaint once you have completed the CCG’s complaints procedure and received your final response. Making sure we handle complaints appropriately is one way in which we can help to improve quality for people across the Huddersfield area. Headquarters NHS Tameside and Glossop Clinical Commissioning Group (CCG) Tameside One, Market Place, Ashton-under-Lyne, Tameside, OL6 6BH. Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … NHS Salford Clinical Commissioning Group (CCG) is the organisation that decides how to spend the NHS budget on the majority of health services for 270,000 people registered with a GP in Salford. Our guide to how to complain if you are unhappy with your GP Practice may help support you with making your complaint. If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you. Landing page to direct residents with complaints, comments and questions. NHS Leeds CCG is committed to providing service users, their family members, carers or members of the public with the opportunity to seek advice, raise concerns, compliments and formal complaints about the CCG and its services. You will now be redirected to the MHCC website, If you are not redirected in 5 seconds, please click here. Parkway Business Centre About us. Manchester CCG Apr 2016 - Present 4 years 9 months. The Manchester Feedback and Complaints Service… To discuss your complaint by telephone: Please call NHS Somerset Clinical Commissioning Group headquarters on 01935 384000 and ask to be put through to the Complaints Team. Compliments, comments or complaints about these services are dealt with by NHS England Customer Contact Centre using the following details: By phone – 0300 311 22 33 (Monday to Friday, 8am to 6pm, except Bank Holidays) ... NHS Liverpool CCG manages a number of social media accounts. Stay well; Flu; Help us, help you; Preventing Abusive Head Trauma; Get involved. Research opportunities; News. Freedom of Information publications scheme, Manchester Joint Strategic Needs Assessment, Greater Manchester good employment charter, © Copyright Manchester Health & Care Commissioning 2017, Manchester University Hospitals NHS Foundation Trust (MFT), Greater Manchester Mental Health NHS Foundation Trust, how to complain if you are unhappy with your GP Practice. If the Ombudsman is of the opinion that the CCG can do more to resolve your complaint, they will refer your complaint back to us. You should make your complaint within 12 months of the incident or within 12 months of the matter coming to your attention. Parkway 3 Parkway Business Centre Princess Road, Manchester M14 7LU. Manchester Feedback and Complaints Location: Manchester Town Hall Salary: £21,892 - £24,157 . Information that has been held previously by Corby and Nene CCGs is transferring to the new CCG (Northamptonshire) on 1 April 2020. Our healthier Manchester; Building better services. Alternatively, you can contact the team directly on 08000 851067. Written form via letter or email please use the details below Patient identifiable data Team. Ccgs ) commission most of the complaints Team will be able to advice! Complaints process, manchester ccg complaints remain unhappy, you can contact the Team directly on 08000 851067 we use. 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